I’m giving 5 stars to Gary because he is a true professional.
We had tyres fitted in December, and immediately afterwards my steering wheel started vibrating. This continued for quite some time, during which I visited three different places for wheel balancing and to check whether the rims were bent. It turned out that the tyres themselves were defective.
I contacted Gary, and he immediately replaced the tyres with another set. I drove away with the new tyres, but the vibrations were still there, and I was honestly speechless.
I then visited several more places for balancing and even had a full inspection of my car at Mercedes Bristol, because I had brand-new tyres and it seemed impossible for the same issue to happen again.
After multiple checks, I replaced the tyres once more at a different place, and it turned out that the second set of tyres was also defective.
Despite all of this and the extra money I spent on balancing and inspections, I’m still giving Gary 5 stars because, after I explained the situation, he took the tyres back and refunded me the full amount.
Gary is a great guy and I highly recommend him!