I got my first car last August and was recommended Ashwell Motors by my boyfriend's stepdad, as it's where he always takes his cars for MOTS.
I know next to nothing about cars, and the one I bought has had more than its fair share of problems. The first issue came just before my MOT in October when the brakes needed doing. As Ashwell wasn't open at the weekend, I had to take it to another garage in Rock Ferry. They basically laughed me out of the place, telling me I never should have bought the car and that it was a pile of junk. They were probably right about the car, but I've never once felt judged at Ashwell Motors.
Paul has always been exceptionally friendly, honest and approachable, and I'll continue taking my car here. Yes, they may not be the cheapest, but they don't cut corners, and I think that's reflected in the quality of their work. Looking through some of the one-star reviews, it seems price is the main criticism, but in my experience you get what you pay for.
Whenever I've been worried about repair costs, Paul has always reassured me, and spent a few minutes with me on the phone sometimes while I’ve been stressed which is a testament to his character. Everyone else I have met has been incredibly friendly too. When I have had trouble parking in the narrow street the garage sits on one of the technicians offered to do it for me!
I'd much rather pay for a job to be done properly than save a bit of money and end up back at the garage because the work wasn't done right. Hopefully I'll upgrade from my Fiat Punto soon, so these poor lads won't have to fix it for the fourth time in just over a year! Until then, I wouldn't hesitate to recommend Ashwell Motors.