I visited the carlton store today, and a very friendly chap called dan looked after me. He introduced himself, explained what he was going to do, and he did it on time, very quickly and then thoroughly explained what he had done to correct the problem. He was very attentive, cared about my expectations, and at the end of getting my keys back, he had sorted my radio out in seconds, and it had made my day. I really apprwciated his professionalism, and taking the time to listen to me before answering any questions. Very pleased, left in a really good mood.